Some of you have asked how my Customer Service fiasco with Qwest turned out. VERY long story short, it took a few more calls, then it finally became a showdown between Qwest, Verizon, and me. In the end, Qwest said I owed them $53.88. I told them to get it from Verizon. They said no, I had to get it from Verizon. I called Verizon and told them they owed me $53.88 and to send me a refund. They argued, and said they owed me a refund of $83.89. I told them that they only owed me $53.88. They said, no, we owe you $83.89. I said, "Okay, go ahead and send it to me."
I got it in five days. I sent Qwest the $53.88. It's all settled. The so called profit of $30.01 wasn't really mine but they insisted. I finally said OK. For all the headache and screw ups on their part, I guess I made $30.01!
Who says the customer is always right? :-)
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