Don't you miss good Customer Service? Don't you miss that when people had a job to do, any job, they did it well, or as feasibly well as they could? Don't you get tired of calling 800 Customer Service numbers and just want a simple resolution to a problem; and you get transferred over and over again; each time having to repeat your address and last four digits of your SSN? Then you finally get someone who you THINK is finally able to help you and their sole purpose is to get you off the phone so they can jerk someone else around? When you call them on it, you're "inadvertently" disconnected. Ever been there? Sure you have. Customer Service today is non-exist ant and on the RARE occasion that you think you might be getting it--you're being lied to (again; to get you off the phone).
And the funny thing is----every so called resolution requires a lot of effort on YOUR part, (not theirs) having to do things out of YOUR way, for THEIR SCREW UP! Sometimes you think you get lucky and they actually say halfheartedly, that they are sorry for the inconvenience, but you still have to jump through hoops and go out of YOUR way to correct it, and the apology is never sincere. Again, this is just a ploy to get you off their phone a little faster, so they can mess with someone else. Let me hasten to add that these are all English speaking people in the USA. One must give credit to the fact that I was not transferred to a call center in India.
That my friends, was my morning (three hours) with Qwest and Verizon (Qwest is ceasing their wireless telephone service, so they are going with Verizon). This was a total of three phone calls--one to Qwest, then to Verizon, then back to Qwest (with one "inadvertent" disconnect). That just shouldn't be. And get this, at Qwest there was no Supervisor available for the first person I got on the phone. She said her Supervisor was on maternity leave. When I told her I knew that she had a fill in Supervisor and I wanted to speak to that person, well, that's when we got "disconnected". Now wasn't that just convenient? Anyway, a total of three hours later, I've been told four different things, and the problem? STILL NOT RESOLVED! Not unless I go out of my way to do several things to try an fix it, which involves me going across town to a Fed Ex office and returning a phone to Verizon.
You already know how this will turn out. I'll take the f****** phone to Fed Ex and have it returned and get a receipt, and Verizon and Qwest will bill me anyway, saying they never got it and if I don't pay up immediately my cell phone servce will be disconnected. You just KNOW that handwriting is on the wall.
I need to take a nap with my cats and listen to some purring and breathe deeply and try to relax. This will be resolved sometime by 2010.
"Here Kitty....Kitty......"
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I know were you are coming from. So I started to take the persons name down when they answer the phone. Then I have ammunition! If I get "disconnected" I call back and put in a compaint about THAT person!
ReplyDeleteAt times when, my Mom has had problems, she will take one of her checks and instead of filling it out correctly, she writes a note. She makes sure that all the lines have writing on them with a phone number for them to contact her. This has been very affective for her, especially when the check won't clear!
I hope by now the problem has been resolved.
By the way, I think I have figured out this blogging thing!